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This facility will enable you to receive calls while talking to someone else, you can ask the first caller to hold-on and you talk to the second caller without missing any of the calls
You may be too busy to dial a number or sometimes forget family numbers, with this facility by merely lifting the hand for couple of seconds the number programmed will ring
Caller ID enables you to know the telephone numbers of who ever called you and who ever is on the line, so if you are busy or not in, it will be easy to get back to them afterwards
Act more or less like the good old answering machine, but it goes further than answering the phone if you are not available, it also answers the phone if you are busy on the line.